Delete Your ArtLoop Account and Data
This page explains how you can request deletion of data associated with your anonymous ArtLoop profile. ArtLoop does not require you to create an account with an email address or password. Instead, the app may automatically create an anonymous in-app profile to support app features such as progress, profile settings, friend codes, friend requests, blocked users, and multiplayer invitations. Optionally, you can link this profile to a Google account (Android) or Apple Game Center (iOS) to save your progress in the cloud.
How to Request Data Deletion
To request deletion of your ArtLoop data, please send us an email using the button below. Include your Support ID in the message so we can find the correct anonymous profile.
Your Support ID is shown in the ArtLoop app on the Profile screen. It usually looks like this:
Example Support ID: AL-GW89AR
If you linked your profile to a Google account, you can also include the email address of that Google account, so we can find and delete the linked sign-in record.
Please do not send another player’s Support ID. We can only process deletion requests for the profile that belongs to you or to a child under your care.
Request Data Deletion by Email
What Data May Be Deleted
Depending on which features you used, the data associated with your anonymous ArtLoop profile may include:
- anonymous user identifier;
- Support ID / friend code;
- profile display name generated or used inside the app;
- linked sign-in account information, if you signed in with Google or Game Center (account identifier and, for Google, email address, name, and profile picture URL);
- cloud save progress (Paint balance, experience, completed drawings count, unlocked items, eraser pieces, streak, received rewards, and identifiers of delivered purchases);
- friend list, incoming friend requests, outgoing friend requests, and blocked user records;
- game invite records connected to the friend system;
- app progress or profile-related data stored on our servers, if any;
- multiplayer-related records associated with your anonymous profile, where technically possible.
What May Not Be Deleted From Our Servers
Some data may not be stored on our servers or may be controlled by third-party providers. For example:
- data stored only on your device can be removed by deleting the app or clearing app data on your device;
- purchase records are handled by Apple or Google and may remain in their systems according to their own policies; active subscriptions continue until you cancel them in the App Store or Google Play;
- advertising, analytics, crash, and diagnostic data may be processed by third-party service providers according to their privacy policies;
- aggregated or anonymized analytics data that no longer identifies a specific user may be retained.
How Long It Takes
We will review deletion requests and respond within a reasonable time. In most cases, we aim to process valid deletion requests within 30 days after receiving enough information to identify the correct anonymous profile.
Deleting the App
You can stop future data collection by uninstalling ArtLoop from your device. Uninstalling the app may remove locally stored data from your device depending on your operating system and device settings. However, uninstalling the app does not automatically delete server-side data associated with your anonymous profile. To request deletion of server-side data, including cloud save progress, please contact us using the email request above.
If you signed in with Google, you can also remove ArtLoop’s access to your Google account in your Google Account settings (Security → Third-party apps and services). This stops future sign-ins but does not delete data already stored by ArtLoop; to delete it, please send a request as described above.
Parents and Guardians
If you are a parent or guardian and want to request deletion of data associated with your child’s ArtLoop profile, please contact us at the email address below and include the Support ID shown in the app.
Contact
Email: artcanvasapp@gmail.com
Thank you for using ArtLoop.
Last updated: October 22, 2026